Learn how to configure when confirmation, reminder, and follow-up messages are sent using preset or custom timing options.
You can control when SMS messages are sent by configuring the timing for confirmations, reminders, and follow-ups.
You can either:
These settings determine exactly when your messages are delivered relative to the appointment time.
The app includes several preset timing options that make it easy to quickly select common message schedules.
These presets are available for each message type.
Confirmation messages are sent after a reminder is activated.
Available preset options include:
Reminder messages are sent before the appointment start time.
Available preset options include:
Follow-up messages are sent after the appointment ends.
Available preset options include:
You can also create custom timing rules if the preset options do not meet your needs.
Custom timing allows you to define the exact delay using:
Once you save a custom timing option, it will be added to your list of available timing presets so you can easily reuse it in the future.
For example, you might configure:
This ensures your customers receive timely updates throughout the entire appointment process.
Most businesses see the best results with one reminder 24 hours before the appointment and a second reminder on the same day.
Yes. SMS reminders are one of the most effective ways to reduce no-shows because text messages are seen quickly and are harder to overlook than email.
A common best practice is to send one reminder 24 hours before the appointment and another 2 to 3 hours before the scheduled time.
SMS is generally more effective for appointment reminders because it is immediate, visible, and more likely to be opened quickly.
A good appointment reminder should include the client’s name, appointment date, appointment time, location or meeting link, and a simple way to confirm or reschedule.