Previously, every reply got the same dead-end message saying replies weren't read. Now your clients can confirm, cancel, reschedule, or ask a question by text — and you won't miss the ones that matter.
What's new
Replies are now understood — the system recognizes when a client is confirming, cancelling, asking to reschedule, or asking a question.
Clients get a helpful reply automatically, not a "we don't read replies" message.
You get an email when a client cancels, reschedules, or asks a question.
It works in multiple languages — English, French, Spanish, Italian, Portuguese, and German, plus emoji 👍 ✅ and tapback reactions like "Liked" and "Loved".
How it works
When a client texts back, the system reads their message and responds based on what they mean:
Client's reply | What the client gets | Do you get an email? |
Confirms ("Yes", "OK", "Sí", "Oui", 👍) | A confirmation message | No — appointment status updates automatically to confirmed |
Cancels ("No", "Cancel", "Can't make it") | Acknowledgment + a link to rebook | Yes |
Reschedules ("Can we move it?") | Your booking page link to pick a new time | Yes |
Asks a question ("What's the price?") | A note that you'll follow up directly | Yes |
Anything else / unclear | A menu of options to confirm, cancel, or reschedule | Yes |
Emails arrive within a couple of minutes and include the appointment details, the client's phone number, and exactly what they wrote.
Recommended setup
To get the most out of two-way texting, enable the four settings below. Everything is self-serve in the web app at smsreminder.co.
1. Turn on Appointment Confirmations — so confirmations and cancellations update your calendar automatically. Go to Settings > Other Settings and toggle Appointment Confirmation to Enabled.
2. Turn on rescheduling — so clients can reschedule themselves. Go to Settings > Other Settings and toggle Give your clients the option to re-schedule appointments to Enabled. (Full guide)
3. Set up your booking page — so clients have a page to pick a new time. Go to Settings > Booking Page, name your page, copy the link or add it to your website, then use Manage availability and Manage appointment types. (Full guide)
4. Turn on email notifications — so you actually receive the alerts above. Go to Settings > Other Settings > Email notifications and enable the ones you want, such as Appointment cancelled, Booking changed, and Appointment confirmed. If these are off, you won't be emailed when clients reply.
How your settings change what happens
Appointment Confirmations
Enabled: A clear confirm or cancel updates the appointment status automatically. If a reply is unclear, the client is shown a menu of options to confirm, cancel, or reschedule, and you're emailed too.
Disabled: We can't change your calendar, so we just email you the client's response and suggest turning this on.
Booking Page
Enabled: Reschedule requests get a reply with your booking page link.
Disabled: We email you the reschedule request and suggest enabling your booking page.
STOP and HELP still work as before
Compliance keywords like STOP and HELP are handled automatically and respected as always. This feature doesn't change them.
FAQ
Do I have to reply to my clients myself? No. Clients get an automatic, helpful response. You're only emailed for replies that may need you — cancellations, reschedules, and questions.
Why am I not getting notification emails? Check that the relevant toggles are on under Settings > Other Settings > Email notifications.
Will I get an email every time someone confirms? Only if you've enabled the Appointment confirmed email. Cancellations, reschedules, and questions are the ones most worth turning on.
What if the client writes in another language? Two-way texting works in English, French, Spanish, Italian, Portuguese, and German. Other messages are still emailed to you so nothing is lost.
Can clients book or reschedule entirely by text? Not yet. For rescheduling, clients are directed to your booking page. Confirming, cancelling, or flagging a question by text is fully supported today.