When a client cancels inside your cancellation window, we record it as a late cancel. Every late cancel lands in one list, so you can follow up, charge your fee or let it go, and keep track of what's done.
Find your late cancels
Open the web app.
Click Late cancels in the left menu. The red badge shows how many are still open.
You can also get there from Settings → Other Settings: click View late cancels under your cancellation policy.
What each row shows
Client: the client's name, plus their email if we have it.
Appointment: the appointment type, or Calendar appointment if you added it in Google Calendar, and its date and time.
Cancelled: when the client cancelled.
Policy: click Show policy to see the policy text that applied.
The newest late cancels are at the top.
Note: We don't charge a late-cancel fee for you. The list gives you the facts, and you collect the fee in your usual way.
Mark it resolved
Once you've dealt with a late cancel (fee collected, waived or followed up), click Mark resolved. It moves to the Resolved tab. You can undo this at any time.
Use the Open and Resolved tabs to switch between what still needs you and what's done.
Get an email for each late cancel
We also email you when a client cancels late. The email shows the client, the appointment, your policy text and a link to your dashboard.
Record a late cancel yourself
Did a client cancel late by phone or in person? Add Late Cancelled: to the start of the event title in Google Calendar. The appointment shows up in your list, marked as Marked by you.
Other Things to Know
The list only shows cancellations that went through. If you block late cancels, a client who tries to cancel late isn't cancelled, so they don't appear here.
A late-cancelled appointment turns red in your Google Calendar, and its title starts with Late Cancelled:.
Any reminders still scheduled for a late-cancelled appointment are not sent.
To change your notice window or other rules, click Cancellation policy settings at the top of the list.
Related
Still stuck?
Start a chat with us using the Messenger in the bottom-right corner. Tell us the client's name and the appointment date.