Appointment types are the services clients can book on your booking page — for example a 30-minute consultation, a 60-minute session or a quick follow-up. There's no limit on how many you can create, so every service can live on the same booking link.
What you can do
Create unlimited appointment types on every plan, including the free trial.
Give each type its own duration, minimum notice and buffers.
Choose which Google Calendar each type books into — useful for different staff members, services or locations.
Pick a different SMS reminder template for each type, so reminders match the service.
Clients see all of your appointment types in one menu on your booking page and choose the one they need.
How to add an appointment type
Log in to the SMS Reminder web app.
Go to Settings and select the Booking Page tab.
Click Manage appointment types.
Click + Add Type.
Give the type a name clients will recognise, like "60-minute consultation".
Set the duration, and choose the calendar this type should book into.
Optional: set a minimum notice period and buffers, and choose an SMS reminder template.
Click Save.
Repeat these steps for each service. Your new type appears on your booking page straight away.
Good to know
Appointment types are unlimited on every plan. What your plan limits is the number of calendars you can sync (Basic 2, Starter 5, Business 10, Enterprise 20, Premium unlimited). Several appointment types can book into the same calendar. See Setting up appointment booking for multiple calendars.
Your booking page uses one weekly availability schedule for all appointment types. See Customizing your availability.
If you let clients reschedule, they can move to another time but can't switch to a different appointment type. You can turn rescheduling off for individual types. See Allow clients to reschedule appointments.
Appointment types are for one-off bookings. Clients can't book a recurring appointment from your booking page.
To send reminders automatically for every booking of a type, see Automatically send SMS reminders on booked appointments.
If it's not working
A new type isn't showing on your booking page: refresh the booking page, and check the type was saved.
A calendar isn't in the list when you create a type: sync that calendar first under Settings → Calendars. If it still doesn't appear, check it's connected to your Google account.
No times are showing for a type: check your availability, and that the minimum notice isn't pushing all open times past the dates the client is looking at.
Still stuck?
Send us a message using the chat button and tell us the name of the appointment type you're setting up.