When to use this
If you book clients in other timezones — for example, you're in New York and your client is in Denver — a reminder that says "2:00 PM" can mean the wrong time for them. Multi-timezone support fixes this: the reminder shows the time in your client's timezone, not yours.
How it works
Normally, reminder times come from your calendar's timezone. With multi-timezone support turned on, the app looks at the timezone set on each appointment in Google Calendar instead. The {date} and {time} in your messages are adjusted to that timezone.
Step 1: Turn on multi-timezone support
Open the app
Go to Settings → Other Settings
Turn on Multi-timezone support
Step 2: Set the timezone on the appointment
When you create the appointment in Google Calendar:
Click the timezone link next to the event time (it shows something like "(GMT-04:00) Eastern Time")
In the Event time zone window, choose your client's timezone
Click OK, then save the event
Good to know
Both steps are needed. If the setting is on but the appointment uses your default timezone, the reminder will use your timezone.
Only future reminders change. Reminders that were already sent keep their original time. Reminders not yet sent will use the appointment's timezone.
Your calendar still works as usual. Google Calendar shows the event in your local time; only the reminder message uses the client's timezone.
Related
If your reminder times look wrong and all your clients are in your timezone, the cause is usually a calendar timezone mismatch. See Why are my reminder times different from my event time?
Still stuck?
Start a chat with us using the Messenger in the bottom-right corner and let us know your timezone and your client's timezone.