Troubleshooting
Troubleshoot issues with reminders, timezones, calendars, and more
By Laura1 author7 articles
- Send reminders in your client's timezone (multi-timezone support)If your clients are in a different timezone than you, you can send reminders that show the appointment time in their local time. Turn on multi-timezone support, then set the…
- Clients getting reminders with the wrong date, time, or appointmentIf a client got a reminder for an appointment they don't have, or the wrong client got the text, it's usually a copied calendar event. Here's how to fix it…
- Canada's November 2026 time change: BC, Alberta, NWT and ManitobaFrom November 1, 2026, four Canadian regions keep summer time all year. See if your calendar is affected and what to do if an appointment looks an hour off.
- Why are my reminder times different from my event time?If your reminder message shows a different time than your calendar event (for example, 10:00 AM showing as 2:00 PM), this is usually caused by a timezone mismatch, not a…
- How can I confirm if a reminder was sent?A quick tip to check the date and time a scheduled reminder was sent.
- Why didn't I receive my reminder?If you sent a reminder message and it was reported as not received, there's a few troubleshooting steps you can take.
- What phone number or sender do we use to send reminders?Explains how reminders are sent from our system and the behaviour in different countries. In particular which phone number or alphanumeric sender id is used.