Yes. Your customers can reply to their reminder in their own words, and Kalama (formerly SMS Reminder) reads the reply and acts on it automatically. There's no code to enter and no special keyword to memorize.
What your customers can do
When a customer replies to a reminder, the app understands what they mean and responds for you:
Confirm — the appointment is marked confirmed automatically, and it turns green on your Google Calendar.
Cancel — the customer gets an acknowledgment and a link to rebook, and you're emailed.
Reschedule — the app sends the customer your booking-page link to pick a new time, and you're emailed.
Ask a question — the customer is told you'll follow up, and their message is emailed to you.
Anything it can't read — the customer gets a simple menu to confirm, cancel, or reschedule, and you're emailed. Nothing slips through.
Replies get an automatic smart reply — not a live person — and any reply that needs you lands in your inbox within a couple of minutes with the appointment details and the customer's number.
Replying by text or by link — both work
When Appointment Confirmations is on, a confirm / cancel / reschedule link is added to your reminders. It works right alongside replies, so customers can tap the link or just text back, whichever is easier.
The link comes with Appointment Confirmations. You can't remove the link and keep Confirmations on. If you turn Confirmations off, the link goes away, and replies no longer update your calendar. You still get an email when a customer replies.
What it needs to be on
Two-way handling relies on a few settings being turned on in your account (all self-serve at smsreminder.co): Appointment Confirmations, rescheduling, your booking page, and email notifications. STOP and HELP are always handled automatically.
Good to know
Customers can request a reschedule by text, but they finish picking the new time on your booking page — they can't fully rebook inside the text thread.
Replies are understood in several common languages; anything outside them is emailed to you so you can handle it. For the current supported-language list and full detail, see Two-way texting: can my clients reply to reminders? (smart replies explained).
Related
SMS reminders for Google Calendar — features, pricing and setup in one place
Still stuck?
Start a chat with us using the Messenger in the bottom-right corner and let us know which appointment the reply was about.