For the SMS Reminder Shopify app. Using SMS Reminder with Google Calendar instead? See the general help center.
Give each appointment type a location, and customers always know where to go. The location shows while they book, in their confirmation email and on your Google Calendar event. For video calls, every booking gets its own Google Meet link.
Set a location
In the Shopify admin, open the app and find your appointment types.
Click Actions → Edit on the appointment type.
In the Location section, pick an option.
Fill in the address or text if the option asks for it.
Click Save.
The options
None: no location is shown. This is the default.
Google Meet video call: a new Meet link is made for every booking. Customers get it in their confirmation email.
In-person address: your address, typed once. In the email, customers can tap it to open Maps.
Phone call: you call the customer at the number they book with.
Customer's address: you go to them. Customers must enter their address to book.
Custom: any text you like, shown exactly as you wrote it. For example, "Studio B, use the side door".
What customers see
When a customer picks a time, a Where line shows under the date and time. It shows again on the Added to your cart step.
For Google Meet, the line says the link comes in the confirmation email. No booking exists until checkout, so the link is made after the customer pays.
For Customer's address, a required Your address field shows under Email. Customers can't add the booking to their cart without it.
Where you see it
Every booking keeps the location it was booked with. You see it in two places:
Your Google Calendar event. The location, the Meet link or the customer's address is added to the event.
The Location column in your upcoming bookings. Meet bookings show a Join Meet link.
Tip: If a booking shows Google Meet · link failed, Google couldn't make the link. Add one to the event in Google Calendar and send it to your customer.
Other Things to Know
Google Meet only works on a calendar that can host Meet calls. If the linked calendar can't, the option is greyed out and tells you why. Pick another calendar or another location.
A Meet link can take a few seconds to make. Your customer's confirmation email waits for it, so it can arrive a little later than usual.
If a customer reschedules, the booking keeps its location and its Meet link.
Changing a location only affects new bookings. Bookings you already have keep the old location.
Addresses and custom text can be up to 500 characters.
For Phone call, the customer's number isn't repeated in your bookings list. It's on the booking and the calendar event.
Related
Still stuck?
Start a chat with us using the Messenger in the bottom-right corner. Tell us the appointment type and the location you picked.