For the SMS Reminder Shopify app. Using SMS Reminder with Google Calendar instead? See the general help center.
Before you send customers to your booking page, book an appointment yourself. It takes two minutes and shows you exactly what your customers will see.
Book a test appointment
Open your store and go to a product you've linked to an appointment type.
Click Book Now.
Pick a time and enter your own name and phone number.
Click Continue, then Add booking to cart.
Complete checkout as a customer would. If your product is priced at $0, you still complete checkout — there's just nothing to pay, so no payment is required. Make sure your Shopify checkout settings are set up to support checkout with no payment.
Check it worked
Four things should happen:
Booking emails arrive — the new-booking email you get as the merchant, and the booking confirmation your customer gets, complete with its reschedule and cancel links (that's you, for this test).
The booking appears in Upcoming appointments on your dashboard.
The appointment is on your Google Calendar at the right time. (Not there? See Google Calendar isn't connecting or syncing.)
The time slot you booked no longer shows as available on your booking page.
That last one is the one worth checking properly — it's what proves nobody can double-book you.
Tidy up afterwards
Cancel your test booking — use the cancel link in your confirmation email, or cancel and refund the order in Shopify admin → Orders. Either way the slot frees up and the appointment comes off your calendar.
Want to try it without touching your own store?
Book on our demo store: Lumi Wellness.
Related
Still stuck?
Start a chat with us using the Messenger in the bottom-right corner and let us know your store URL and the time you tried to book.